Customer Service

Job Title: Customer Service

Reports To: ROCS Community Closet Lead

Job Summary:  Support the daily operations of ROCS Community Closet Mitchell by receiving donations, preparing merchandise for sale, assisting customers, and maintaining a clean, welcoming retail environment.

Responsibilities
• Accept and sort through all donations, separating good merchandise that can be made available to customers.
• Always strive to increase income from the store.
• Display and price all merchandise to be sold in the store.
• Handle sales at cash register.
• Have the store open at the advertised hours.
• Keep the store and surrounding area neat, clean, and attractive.
• Provide accurate end-of-day sales report and make deposit.
• Model respectful interaction with staff, volunteers, customers, and donors.
• Participate in staff meetings and trainings as needed.
• Assists with other work responsibilities as assigned by the Community Closet Lead and/or Chief Executive Officer (CEO).

Minimum Qualifications
• Ability to work with families and individuals in economic crisis.
• Experience in the above job responsibilities desirable.
• Ability to work as a team member and serve as a mature associate representative for the Rural Office of Community Services.
• Ability and willingness to work effectively with diverse people and/or populations.
• Ability to act in a kind and respectful manner at all times